I have my plan, now what?

Your NDIS plan has been approved – now what? How do you go about choosing the right service provider for your needs? Depending on your plan, you do have a right to choose your specific provider and there’s a few things you might want to consider.

Is the service provider NDIS approved?

A provider can be an organisation, business or individual that provides the support you need. Majority of providers are NDIS approved, which means they have met the conditions and standards of the National Disability Insurance Agency. This means that they have demonstrated compliance with NDIS Practice Standards and have completed quality Audits to meet the NDIS standards for their services.

Do I have to use an NDIS approved provider?

The short answer is no, but as mentioned above, there are many benefits to selecting an NDIS approved service provider. However, there are exceptions such as if you require specialist disability accommodation or support where restricted practice will be necessary. If that’s the case, then you will need a registered NDIS provider.  If choosing to self-manage your supports, it can give you more freedom as to who you choose to employ as well as being able to negotiate the costing. You will need to be aware that they will need to have insurances appropriate for the services they are gong to provide as well as qualifications / training pertaining to those supports needed. The areas of support that you can use under self-management includes but not limited to personal care, Social and community access, therapies, house and yard maintenance and domestic assistance. 

How do I know a service provider is right for me?

A good place to start is by reading reviews about different providers online This will give you some insight about the experience of individuals who have used the provider’s services. It’s important to remember that few or no reviews doesn’t mean a service provider does not offer a quality service. People are often quicker to leave negative reviews than positive ones so weigh up the reviews for and against.  You can also ask friends, family and any local support groups you might be a member of.

What does it cost?

Your plan may largely determine how much you can afford to pay for services so it’s important you find a provider that meets your needs within your budget. Some providers will have specialists of differing qualification levels which is usually reflected in their rates. You will need to decide what is right for you and your goals.